Mon-Fri, 9am-7pm

Sat-Sun 11am-4pm

Delivery & Returns

WE SHIP WORLDWIDE!

UK

1-3 Working Days from date of dispatch. 

All items are send via DPD with a tracking number, you will receive an email or text message from DPD giving you a delivery slot where you can choose you delivery options. You will be emailed a confirmation once you have placed your order and then a dispatch email with your tracking number on once we have posted your item(s).

Europe

3 - 5 working days

All items to Europe are sent via DPD. You will be emailed a confirmation once you have placed your order and then a dispatch email once we have posted your item(s). 

Rest of World

8 - 10 working days

Items are sent either via DPD or DHL depending on where in the world you are based, you will be given an international with a tracking number. You will be emailed a confirmation once you have placed your order and then a dispatch email with your tracking number on once we have posted your item(s). 

PLEASE NOTE 

We use a shared DPD/DHL service meaning it will state the delivery is posted from LC Designs, please DO NOT attempt to contact LC Designs if you are having any issues, please email hello@sororstudios.com or telephone 07766146837. We will aim to get back to you with in 24 hours.

PAYMENT

We accept Visa, MasterCard, Mastro, Solo, American Express, Discover, or regular account payments all through PayPal. This store uses PayPal for payments to ensure they are secure. We do not see your credit card info, we simply get the money sent to us by Paypal. It is 100% Secure. You are not required to have a PayPal account to purchase anything from this store. Although if you already have a PayPal account you may use it.

Returns Policy

Please contact at hello@sororstudios.com if you have any problems with your order. If you are  not entirely happy with your order, you can return items to us as long as you contact us within 7 days with your order number and reason why of receiving your order via e-mail to hello@sororstudios.com

The product you wish to return must be in a saleable condition - the customer has a duty of care and if we receive an item back damaged we cannot process a full refund.

Once we have received a return request the customer then has a further 7 days to return the goods to us for a refund.

We are a small business and therefore do not refund postage or pay for return postage. For your own protection, we advise you to return your items via an insured method of delivery which requires a signature. Upon receiving the returned item/items we will process the refund within 48 hours.

Wrap all goods how they arrived with you - eg if your goods arrived individually bubble wrapped in a box you are required to return them to us individually wrapped in bubble wrap and a box.